Aiplay88 Privacy Policy – How We Protect the Personal Data of Malaysian Players

Aiplay88 is an online entertainment platform serving players in Malaysia. We understand that when you entrust us with your personal information — your name, email address, phone number, and transaction details — you are placing significant trust in us.

Trust is something we take seriously. This Privacy Policy applies to all users of the aiplay88 platform, including those who browse our website, register an account, make deposits via Touch 'n Go, GrabPay, Boost, DuitNow, or FPX, play our games, or contact our support team.

By using the aiplay88 platform, you agree to the collection and use of data as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

Aiplay88 follows a minimum data collection principle — we only gather information that is genuinely necessary to provide safe, quality services to Malaysian players. Below are the categories of data we collect:

• We do not collect credit card numbers directly — all payments are processed through secure Malaysian payment gateways such as DuitNow and FPX.
• Precise location data (GPS) is not collected. Only country/region is determined based on IP address for geographic compliance purposes.
• We do not collect information from your social media profiles unless you choose to register via social login.

Aiplay88 uses collected data for specific, legitimate, and transparent purposes. We will not use your data for any purpose not stated below without first obtaining your renewed consent.

• Account Management: To create, verify, and manage your aiplay88 account, including a secure login process.
• Transaction Processing: To securely and accurately process deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
• Identity Verification (KYC): To comply with anti-money laundering (AML) requirements and verify that players meet the minimum age of 18.
• Customer Support: To help you resolve issues, answer enquiries, and improve your overall experience on the aiplay88 platform.
• Platform Security: To detect and prevent fraud, hacking, duplicate accounts, and suspicious activity that could compromise the safety of the aiplay88 community.
• Service Improvement: Aggregated (anonymised) data is used to understand usage patterns and improve the overall platform experience.
• Marketing Communications: To send promotional information, bonuses, and special offers — only where you have given your consent. You may unsubscribe at any time.
• Responsible Gaming: Gaming activity data is used to identify problematic gambling patterns and to support players who may need assistance.

The security of your data is aiplay88's top priority. We continuously invest in best-in-class infrastructure and security practices to keep your information safe at all times.

• All data is stored on servers protected with encryption AES-256 — the highest security standard used worldwide.
• Data transmission between you and our platform is secured using HTTPS with TLS 1.3 to ensure no third party can intercept your communications.
• Your password is stored as a one-way hash (bcrypt) — meaning even aiplay88's technical team cannot read your actual password.
• Security monitoring system in operation 24 hours a day, 7 days a week to detect and respond to any security threats.
• Financial transaction data is retained for 7 years for legal compliance and audit purposes, after which it is securely deleted.
• In the event of a security breach involving your data, aiplay88 is committed to notifying affected players within 72 hours.

Aiplay88 does not sell, rent, or trade players' personal data with any third party. However, in limited and specific circumstances, we may need to share certain information to enable our services to function properly.

• Malaysian Payment Providers: Required transaction information is shared with payment gateways such as DuitNow, FPX (Maybank2u, CIMB Clicks), Touch 'n Go, and GrabPay solely for the purpose of processing your transactions.
• Game Providers: Limited account information is shared with game providers (such as Pragmatic Play, PG Soft, and Evolution Gaming) solely to enable games to function within the aiplay88 platform.
• Legal Authority: aiplay88 will comply with court orders or lawful requests from Malaysian authorities requiring the disclosure of specific information.
• Infrastructure Provider: The cloud and hosting service providers used by aiplay88 are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

As an aiplay88 player and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

The aiplay88 platform uses cookies — small text files stored on your device — to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies we use:

• You can manage your cookie preferences through your web browser. However, disabling essential cookies may affect the functionality of the aiplay88 platform.
• We do not use third-party cookies for advertising or cross-site tracking purposes.

Aiplay88 is a platform intended solely for adults aged 18 and above. We take our responsibility to protect minors from accessing online gambling platforms seriously.

• aiplay88 does not knowingly collect, use, or store the personal data of any individual under the age of 18.
• If we discover that data from a minor has been collected unintentionally, we will delete it immediately and close the associated account.
• Parents or guardians who discover that their child has registered an account on aiplay88 may contact us at privacy@aiplay88.bet for immediate action.

For any enquiries, concerns, or requests relating to your privacy and personal data protection, please contact our Privacy Officer. We are committed to responding within the stipulated timeframe.